DEPOSIT/REFUND/CANCELLATION POLICY:
Deposit is required to hold your reservation once we confirm your booking date and time. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
Totally Rad Video Games is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our general service area is a 35-mile radius from Los Angeles, California. There are no travel fees for the first 20 miles, but must add a fuel surcharge fee when we travel beyond 20 miles to an event. See our
Service Area page for coverage areas.
BAD WEATHER:
There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Totally Rad Video Games does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Totally Rad Video Games nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither Totally Rad Video Games nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
Totally Rad Video Games does not allow any food or drinks near our equipment.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
EVENT AT THE PARK:
If you are having your party in a public place, such as a park, it is your responsibility to see if that place or Parks & Rec Dept, County, State, etc requires a permit to have your party and allows our services in that public place. If the city requires you to have a permit that is your responsibility, however, we are happy to work with them to provide proof of insurance or any other additional documents they require.
VIDEO GAME RATINGS:
Our Game Coach will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
WATER TAG SAFETY
Water Tag is generally fun and very safe, but it is imperative to protect the eyes. We provide safety goggles for all participants, and you agree to ensure that all participants properly wear them during game play.
By Submitting Payment you agree to these terms.